How can I clear my cart of extra items?

Going to this URL should clear your cart:


From time to time a 'cookie' may become corrupt or there may be a glitch in a cache. You can of course always contact us directly to place an order.

What do I get with Streaming View?

You get instant access to a section for one time only. Pretty much like TV. You have 15 minutes in which to start viewing. If your connection fails for some reason you may re-start at any time during this period.

What do I get with the Download?

You get an MP4 file that will be stored initially in your Downloads folder. This allows you to view a section whenever you wish.

My download timed out and the link has expired. How do I get a new link?

Use the 'My purchases' link to check your available content. If the content is still available, navigate back to the page and a new link will be created. If your content has expired and you still have not completed your download, please contact customer service by email at orders@keyfax.com or by phone at 800-752-2780.

How long do Downloads take?

This largely depends on your internet connection. High-speed access may only take a few minutes but if you are on dial-up most sections will take more than an hour. Sections range from 12 to 37 minutes in length.

What are the main System Requirements?

For streaming we recommend Flash Player 9.0.115+ Firefox 1.1+, Internet Explorer 7.0+, or Safari 1.0+ and a Broadband connection with 500+ Kbps.

For downloads we recommend QuickTime 7.6+, Windows Media Player 12, VLC 1.0+, or any H.264 capable player.

If you have any viewing issues please either post on the forums, which are monitored constantly, email info@artandscienceofsound.com, or call (USA) 1-831-477-1205.

I Registered, but my Password didn’t come through.

This probably means your spam filter has diverted our email on its way through to you. Most likely you have a spam folder so first off look in there. If you find the email make sure you re-identify it as ‘not spam! You might also want to check you entered your email correctly.

If this doesn’t seem to be the issue please email us directly and we’ll figure this out for you. Once you’re Registered you can purchase more sections without having to worry about this ever again.

Who made this series?

Alan Parsons and Keyfax NewMedia co-produced The Art & Science Of Sound Recording.

When will the DVD be available?

We anticipate that the DVD will be out early in 2010. Progress will be announced on the website. Anyone pre-ordering the DVD-with-downloads will be kept fully informed as to when the DVD will ship.

I purchased a 6-pack or 6-packs but now want to purchase the DVD. Can I upgrade my order without losing what I paid for the 6-pack?

Yes! Here's how: Order the DVD then contact orders@keyfax.com and request reimbursement for the cost of the 6-pack(s). This will be done right away.